Refund Policy

What is your Refund Policy?

  1. If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item's original price).
  1. If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may check your order summary under your account.


Note： If you are not satisfied with the items in your order and wish to return them for a refund, please follow the steps in accordance with our Return Policy. We can only process returns that adhere to this policy.

 

For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order.


FEES

◉ Shipping fees are non-refundable.
◉ Prepaid Label: A $7 return label fee will be deducted from the refund amount to cover the cost of return shipping for the Prepaid Label. It is a one-time fee per order.

 

NOTE: If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

Please allow up to 14 business days from when we receive the items in our warehouse for your account to be refunded. We will send you an email once we have completed the refund process.

 

Any items that do not meet our guidelines for a return, or returned without a return slip, will be sent back to the customer.